Common Bounce House Rental Questions

Here you will find a list of some of our most common questions about party rentals in general and our services. This is only a partial list, so if you don't find the answers you're looking for here, please call us at (816) 319-1880 and we will be happy to assist you with detailed information.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up several hours before your event. You will receive a phone call or automated text message a day or two before your event date. During this call, we will go over any questions that you might have and give you a delivery window so you can plan your schedule.

As a family-owned business, we understand that things come up, surprises happen, and situations change when we least expect. We unfortunately need to impose and enforce our Cancellation Policy in order maintain competitive prices and provide great service for everyone.

a) CANCELLATION DUE TO PERSONAL REASONS: Renter may be eligible for up to a 100% refund or credit toward future rental(s), as outlined below:
⢠100% refund for cancellation requests received by the Company at least 30 days prior to the commencement of the Rental Period.
⢠100% credit toward future rental(s), valid for the following 12-month period, for cancellation requests received by the Company between 10 to 30 days prior to the commencement of the Rental Period.
⢠No refund or credit for cancellation requests received by the Company less than 10 days prior to the commencement of the Rental Period, except in the event of a Weather-Related cancellation (as outlined below).

b) WEATHER-RELATED CANCELLATIONS: In the event of forecasted severe weather, heavy rains, or wind speeds above 20mph, you are entitled to receive a 100% credit toward future rental(s), if you notify us by phone (816-379-1880) no later than 7:00pm on the day before your event.

c) UNSAFE SETUP CONDITIONS: For your (and your guests') safety, we reserve the right to cancel reservations due to any conditions that we deem unsafe, most notably, the failure to meet all site requirements or unexpected severe weather. In the event of cancellation due to unsafe conditions, any potential refund or issuance of credit towards future rentals will depend on the nature of the unsafe conditions.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

If you have any other questions, please feel free to call us any time at: (816) 379-1880

Powered by EventRentalSystems