Common Bounce House Rental Questions

Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.

At Gator Jump of Louisville, KY we do our best to accommodate our customers when dealing with unforeseen weather and/or emergency conditions. We rely on local weather to receive updates on weather conditions in and around our area. We ask that all customers do their part and stay informed of weather conditions in the area during your rental period. Safety is our #1 concern. As such, we reserve the right to cancel any rental due to rain, high winds, or other weather-related issues.

If the weather is forecasted to be unfavorable on the day of your event and you would like to reschedule, please contact our office at least 24 hours before your event, and we will issue a Rain Check, valid for 365 days from the booking date. Due to our business's nature and to keep our prices competitive, no raincheck will be issued if the inflatable is delivered, regardless of the total time used.

Warning: It is unsafe to operate inflatables if there is lightning, thunder, or winds above 20 MPH. In bad weather, please follow all safety protocols, discontinue use and deflate the unit by unplugging the blower until conditions improve.

- No silly string
- No face paint, glitter or confetti
- No food, drinks, gum, or candy
- No cleaning products of any kind, except as provided by the Company
- No watches, jewelry, glasses, or cell phones
- No keys or other sharp objects
- No shoes, sandals, or footwear of any kind, except for clean and dry socks
- No toys or other objects, except for items provided by the Company specifically for use in conjunction with each inflatable
- No pets

That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up several hours before your event. You will receive a phone call or automated text message a day or two before your event date. During this call, we will go over any questions that you might have and give you a delivery window so you can plan your schedule.

Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the inflatable unit. We provide (1) 50' heavy duty extension cord for each set up. Please ensure your chosen set up location is within 50' of the GFCI outlet.

Additional Information on Necessary Electricity:

No overhead risks, such as power lines or tree branches.

No unmarked underground lines, including, but not limited to, irrigation, electrical, gas, or cable TV. Renter is strongly encouraged to contact MO DIG (by dialing 811) to confirm there are no unmarked underground lines in or near the setup area, as 18" to 36" stakes may be driven into the ground to secure the Equipment.

Any damage to, or resulting from, unmarked underground lines are the responsibility of the Renter.

Sufficient available amperage from GFCI protected electrical outlets is available within 50' of the proposed setup location.

Due to the time sensitive delivery and set up required for park events, we are not currently servicing parks but hope to again in the near future.

Gator Jump accepts all major credit cards. Payments for the total balance is due no later than 48 hours prior to your event start time. You will receive a confirmation email shortly after your order is placed, a secure hyperlink is included for you to easily view and pay any remaining balance. Our rental software will default to the card on file for any remaining balance 48 hours prior to your event start time.

As a family-owned business, we understand that things come up, surprises happen, and situations change when we least expect. We unfortunately need to impose and enforce our Cancellation Policy in order maintain competitive prices and provide great service for everyone.

CANCELLATION DUE TO PERSONAL REASONS:
Renter may be eligible for up to a 100% refund or credit toward future rental(s), as outlined below:

30 Days Before Rental: 100% refund for cancellation requests received by the Company at least 30 days prior to the commencement of the Rental Period.

10 - 30 Days Before Rental: 100% credit toward future rental(s), valid for the following 12-month period, for cancellation requests received by the Company between 10 to 30 days prior to the commencement of the Rental Period.

1 - 9 Days Before Event Rental: No refund or credit for cancellation requests received by the Company less than 10 days prior to the commencement of the Rental Period, except in the event of a Weather-Related cancellation (as outlined below).

WEATHER-RELATED CANCELLATIONS:
At Gator Jump of Louisville, we do our best to accommodate our customers when dealing with unforeseen weather and/or emergency conditions. We rely on local weather to receive updates on weather conditions in and around our area. We ask that all customers do their part and stay informed of weather conditions in the area during your rental period. Safety is our #1 concern. As such, we reserve the right to cancel any rental due to rain, high winds, or other weather-related issues.

If the weather is forecasted to be unfavorable on the day of your event and you would like to reschedule, please contact our office at least 24 hours before your event, and we will issue a Rain Check, valid for 365 days from the booking date. Due to our business's nature and to keep our prices competitive, no raincheck will be issued if the inflatable is delivered, regardless of the total time used.

Warning: It is unsafe to operate inflatables if there is lightning, thunder, or winds above 20 MPH. In bad weather, please follow all safety protocols, discontinue use and deflate the unit by unplugging the blower until conditions improve.

UNSAFE SETUP CONDITIONS:
For your (and your guests') safety, we reserve the right to cancel reservations due to any conditions that we deem unsafe, most notably, the failure to meet all site requirements or unexpected severe weather. In the event of cancellation due to unsafe conditions, any potential refund or issuance of credit towards future rentals will depend on the nature of the unsafe conditions.

Most of our standard bounce houses are 15'x15', which is slightly bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your area to make sure it will fit. Bounce houses need room to be staked, and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Setup area must be a grass surface, with no rocks, sticks, animal waste, or other objects, and the ability to drive 18" to 36" anchoring stakes around the perimeter of the inflatable unit(s); in certain instances, setup on concrete/asphalt surfaces or indoors may be permitted for an additional charge (given more cumbersome anchoring procedures) and only with the Company's advance written approval.

There can be no overhead risks, such as power lines or tree branches. No unmarked underground lines, including, but not limited to, irrigation, electrical, gas, or cable TV. Renter is strongly encouraged to contact Kentucky 811 (by dialing 811) to confirm there are no unmarked underground lines in or near the setup area, as 18" to 36" stakes may be driven into the ground to secure the Equipment. Any damage to, or resulting from, unmarked underground lines are the responsibility of the Renter.

Sufficient available amperage from GFCI protected electrical outlets is available within 50' of the proposed setup location.

We can set up on Grass (our favorite and best for the kids), asphalt, and concrete for an additional fee. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Yes. There is a link in your receipt once you've ordered or you may contact our office.